• Customer Experience

Award-winning CX / UX strategy & consultancy

Scope of work

  • Website development strategy
  • Web design & development
  • CX / UX strategy

The client

For the last 11 years we have been working with a leading global professional services firm.

Our strong agency / client relationship has enabled us to work with their teams across the globe on strategy through to creative delivery.

Projects have included creative development for campaigns and microsites, digital UX / CX implementation for their core platform and full application development of in-house tools.

We act as an extension of the firm's structure with direct links to their brand and digital teams and large stakeholder groups. Dedicated team members from TheTin have ensured consistency and efficiency throughout our relationship.

The nature of the client's industry means we always ensure a focus on adhering our work and communication to strict governance and security compliance.

The briefs

Our close working relationship with the Digital Presence team means that we work side by side with them on the constantly evolving briefs and requirements from around the globe.

The briefs include customer experience enhancements such as developing best-in-class digital templates, refreshed or updated campaign style systems and campaign microsites linking from the main website.

With a complex mix of stakeholders and an enterprise-level technology platform we are finely attuned to collaborating, developing and innovating with their team.

The outputs

In addition to working alongside the Digital Presence team we have direct communication with the Marketing team, the IT & Product teams. Our data-driven website CX / UX experience strategies have continued to evolve the digital experience.

From reading format templates to major campaign releases, we have applied a rigorous methodology using competitor research, new and emerging trends and data insights to deliver a tightly defined user experience. Not only has this delivered against the requirements but it has been award-winning work.

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