Leveraging AI to build efficiency

HLB International is a global network of independent advisory and accounting firms.

Consultancy

Customer experience and digital products

Managing employee queries can become a major challenge as businesses grow. This can be compounded when the organisation grows through acquisition and becomes a global network of firms. Having grown rapidly, employees regularly contacted a small group of central management with simple questions about company events, policies, and procedures taking valuable time from more strategic tasks.

We built a chatbot that could handle requests, creating an intuitive experience for users and providing more time for HLB's leadership to focus on higher-level tasks.

• Reducing the number of routine queries directed to top management.
• The chatbot has also been invaluable for new starters, providing a convenient way to access essential company information.